Application Management and Technical Support
PSC Biotech supports the client by providing a wide range of support services for their software platform.
- Area: San Francisco Bay Area
- Project Type: Application Management, Technical Support and Training Services
About this Project
The goal of this project is to provide a wide range of application services to the client.
PSC Biotech support the client by providing high quality, high value application services that ensure client’s application platform evolves to support their changing business priorities. Some of the deliverables of the project include:
- Develop, update and present training materials that reflect the business use of the system at client site.
- Manage user accounts, application configuration, and other system administration tasks.
- Provide technical support in response to client user requests, including using the client’s application to manage and track support issues.
- Provide solutions to simple through highly complex technical issues of significant scope; often requiring innovative and creative approaches and solution
- Provide leadership (technical and project management) for significant change controls, enhancements, report development projects, configuration development, etc.
- Lead technical projects to a successful conclusion, assisting the client team to develop and implement project plans, work schedules, etc.
- Provide technical expertise in the implementation of new software versions, fixes, new or revised workflows, etc.
The project is an ongoing success. PSC provides high quality support services to ensure client’s application efficiently meets their business needs.