Full-Service Application Management and Technical Support

Full-Service Application Management and Technical Support

Application Management and Technical Support

PSC Biotech supports the client by providing a wide range of support services for their software platform.

  • Area: San Francisco Bay Area
  • Project Type: Application Management, Technical Support and Training Services

About this Project

OBJECTIVE

The goal of this project is to provide a wide range of application services to the client.

SERVICES

PSC Biotech support the client by providing high quality, high value application services that ensure client’s application platform evolves to support their changing business priorities. Some of the deliverables of the project include:

  • Develop, update and present training materials that reflect the business use of the system at client site.
  • Manage user accounts, application configuration, and other system administration tasks.
  • Provide technical support in response to client user requests, including using the client’s application to manage and track support issues.
  • Provide solutions to simple through highly complex technical issues of significant scope; often requiring innovative and creative approaches and solution
  • Provide leadership (technical and project management) for significant change controls, enhancements, report development projects, configuration development, etc.
  • Lead technical projects to a successful conclusion, assisting the client team to develop and implement project plans, work schedules, etc.
  • Provide technical expertise in the implementation of new software versions, fixes, new or revised workflows, etc.

Project Success

The project is an ongoing success. PSC provides high quality support services to ensure client’s application efficiently meets their business needs.

 

 

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Commissioning, Qualification, Validation and Engineering services for the clients  facility since its inception.

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PSC hired a validation specialist who stayed within budget and the time frame set originally by PSC and the client.

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Technical Writing for San Francisco Biotech Company

Technical Writing for San Francisco Biotech Company

Technical Writing for SF Biotech Client

PSC Biotech provided Technical Writing services to the client for their Facilities and Engineering Operations.

  • Area: San Francisco Bay Area
  • Project Type: Technical Writing

About this Project

OBJECTIVE

The goal of this project is to provide technical writing services for the development and review or modification of SOPs for the client’s facilities and laboratories.

SERVICES

PSC Biotech helps the client by generating and completing new SOPs as well as reviewing, updating and completing pre-existing SOPs for their facilities and laboratories. Examples of the SOPs that need to be developed include:

  • Access Badge Requirements
  • Power Outage Response
  • Utilities and Equipment Alarm Response
  • Staff Onboarding and Offboarding
  • Incubator PM and Calibration
  • Freezer Maintenance

Project Success

The project is an ongoing success, PSC has completed all assigned SOPs within the client’s schedule.

 

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International Veterinary Vaccine Registration

International Veterinary Vaccine Registration

Veterinary Vaccine Registration & Licensing Submission 

Implemented regulatory strategy for the registration of veterinary biopharmaceutical product across the UK, Australia, and New Zealand. 

  • Area: Greater St. Louis Area
  • Project Type: Technical Writing

About this Project

OBJECTIVE

The goal of this project was to facilitate the expansion of our client’s veterinary vaccine in three new countries (the UK, Australia, and New Zealand) by authoring CTD Modules 1-5 for submission to respective regulatory agencies.

SERVICES

PSC Biotech® guided our client, a leader in the animal health industry, through the regulatory strategy for their vaccine’s international expansion by developing formats for submission of critical quality, safety, and efficacy data and authoring CTD Modules 1-5 for submission to the respective regulatory agencies. The consultants working on this registration project ensured that all the critical information regarding supporting data demonstrating that the product can be manufactured and used without adversely affecting animal health, human health, food safety, or the environment were well documented in the required modules, as well as providing support in post-marketing activities and responses to the appropriate regulatory agencies. 

Regulatory Agencies:

CTD Modules

The Common Technical Document (CTD) Modules are organized into five modules. Module 1 is region-specific and covers administrative information and prescribing information. Modules 2, 3, 4, and 5 are intended to be common for all regions. These sections include quality summaries, clinical overviews, quality, and clinical and nonclinical study reports. For more information on Common Technical Documents, refer to our Regulatory Series. 

 

Project Success

The client has been very satisfied so far with their registration data being transformed into modular formats, required for submission. The project execution involving the Module creation has been completed, currently, the application is underway with the Australian agencies.

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Regulatory Affairs, Technical Writing | IND Modification for Phase I Clinical Trial

Regulatory Affairs, Technical Writing | IND Modification for Phase I Clinical Trial

IND Modification for Phase I Clinical Trial

IND Clinical Trial Technical Writing in preparation of FDA submission
  • Area: Greater Seattle Area
  • Project Type: Regulatory Affairs, Technical Writing

About this Project

OBJECTIVE

Client received FDA responses to initial Phase I Clinical Trial submission. Client required support in ensuring documents were modified and complete for FDA submission.

SERVICES

PSC® supported a small, start-up biopharmaceutical company with their Investigational New Drug (IND) application. With commentary from the FDA and a short time-line, PSC provided updates and modifications to the IND Phase I Clinical Trial Submission to ensure FDA approval. PSC® also provided Strategies for Optimization of Design of Forms to set the client up for success for future submissions.

PROJECT SUCCESS

PSC® has successfully completed the IND Modification for Phase I Clinical Trial within scope, schedule, and budget, and received outstanding feedback from the client’s Executive Team.

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Commissioning, Qualification, and Validation (CQV) services for one of the clients plants since the mid 1990’s to the present.

Greater Los Angeles Cleaning Validation

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Extensive Technical Writing & Validation Execution 

Extensive Technical Writing & Validation Execution 

Extensive Technical Writing & Validation Execution

Multiple Technical Writing Assignments For Test Plans and Similar Projects

  • Area: Greater Baltimore
  • Project Type: Technical Writing

About this Project

OBJECTIVE

PSC® provided project schedule oversight through the entire project

SERVICES

PSC® performed technical writing support for 3 months utilizing a Senior Technical Writer. The project started on 6/10/2020 and concluded on 9/10/2020 or agreed upon timeframe. PSC® provided project schedule oversight through the entire project. An initial period of detailed planning occurred upon project commencement. Our Account Manager worked with the company designee to plan the execution approach for the whole project. The client then added a second project to create executable tables for key assay test plans from their narrative document. These test plans are created in such a way, so that they are easily adaptable to new assay test plans and or may be used to update existing test plans.

PROJECT SUCCESS

For an initial project, PSC® provided personnel with both extensive technical writing and validation execution experience to offer a well-rounded and inclusive view to write an operations manual and maintenance manual for proprietary critical equipment. In addition, with the second project, by utilizing a senior technical writer / senior validation engineer PSC® provided not only technical expertise but the crucial component of personnel with extensive experience in executing validation documents. This experience harmonizes the technical side with the practical knowledge of executing to create documents that effectively meet the client’s needs.

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